customer-centric

Tag: customer-centric

Senior Business Analyst


Digital Six Consulting is a different kind of company, and we are proud of that. Our growing team consists of experienced, intelligent and ambitious individuals, who are committed to developing a sphere of positive influence with our clients, and in our community.

We are seeking highly enthusiastic, positive and self-motivated Consultants who care about people and want to be part of a different kind of company. The successful candidate will have had a successful track record as a consulting practitioner and have a reputation as a leader amongst their peers, in their field and in their community.

Immediate Position: Senior Business Analyst
Location: St. John’s, NL, Halifax, NS, remote

Digital Six is looking for an experienced individual to fill a Senior Business Analyst role on project-based and client-facing service engagements. Their main responsibility is understanding and documenting the requirements of the business, and most often translating those needs into technical requirements that the technology team can build and support. Specifically, qualified candidates should possess …

Required Experience/Skills:

  • Analysis, modeling and documentation of business program requirements. This includes but is not limited to the following:
    • Elicitation and confirmation of functional and non-functional requirements.
    • Business process modeling, data/class modeling and other business analysis modeling techniques.
    • Analysis and documentation of current processes;
    • Identifying and documenting use cases (scenarios) representing users’ workflows and tasks
    • User interfaces mockups
    • Assisting with the development of business cases, project charters and project plans
  • Analysis of existing data and design of conversion processes
  • Change management experience
  • Performing business analysis activities during all phases of the system development lifecycle including analysis, design, development, testing and implementation.
  • Development of detailed functional test scenarios that will be used to validate acceptable functional behavior of the system.
  • Assistance with the conduct of iterative Functional, System and User Acceptance Testing
  • Providing status reports to the project manager
  • Willingness to travel if required

Desired qualifications:

  • You care about people
  • Self motivated with experience working in a highly matrixed, virtual organization
  • Computer science, business administration or other relevant degree
  • Minimum 7+ years progressive experience in business analysis activities, documentation, system implementation and support
  • 3+ years of demonstrated relevant experience in Health IT Systems – preference given for demonstrated experience in Pharmacy and Pharmacy related IT systems.
  • Written and spoken competency in English is required.  
  • Experience working for government departments would be considered an asset
  • Experience facilitating workshops
  • Familiar with development methodologies
  • Experience using Microsoft products, especially Visio, Word, Excel, and PowerPoint
  • Demonstrated analytical, problem solving and decision-making skills
  • Strong communicative skills both written and verbal. 
  • Strong interpersonal and teambuilding skills. 
  • Initiative, planning and organizing skills. 


About Digital Six:

You might want to work with us if you like the following:

  • A company that balances profit and the common good
  • A group of people who are passionate about our team, our clients, and our families
  • A company focused on embracing the local – and global – community we are part of, fostering pride in our accomplishments and rewarding our hard work
  • A company that values “work-life integration” our objective to enable team members to fully ‘live’ each day
  • A place where people can achieve life goals. This transcends the business of work alone… in the belief that happy, contented people will make more meaningful contributions in their lives to their families, their clients and their colleagues and friends.

To Apply:

Please send your expression of interest clearly indicating the languages, software and platforms you work with to [email protected].

Only applicants considered for interviews will be contacted.

Senior Project Manager

Digital Six Consulting is a different kind of company, and we are proud of that. Our growing team consists of experienced, intelligent and ambitious individuals, who are committed to developing a sphere of positive influence with our clients, and in our community.

We are seeking highly enthusiastic, positive and self-motivated Consultants who care about people and want to be part of a different kind of company. The successful candidate will have had a successful track record as a consulting practitioner and have a reputation as a leader amongst their peers, in their field and in their community.

Immediate Position: Senior Project Manager
Location: St. John’s, NL, Halifax, NS, remote

Digital Six is looking for an experienced individual to fill a Senior Project Manager role on project-based and client-facing service engagements. Specifically, qualified candidates should possess …

Required Experience/Skills:

  • A university degree in Business, Computer Science or similar discipline is preferred but an equivalent combination of education and experience may be considered
  • 10 or more years of recent experience as a Project Manager
  • PMP (Project Management Professional) Certification or equivalent would be considered an asset
  • Very strong verbal and written communication skills including presentations
  • Knowledge of Project Management best practices (PMI)
  • Strong customer service focus with the proven ability to develop and maintain effective relationships with team members, stakeholders and management.

Desired qualifications:

  • You care about people
  • Self-motivated with experience working in a highly matrixed, virtual organization
  • Experience and Training in Agile Project Delivery
  • Experience with project timeline, resource planning and monitoring
  • Experience with budget planning and monitoring
  • Experience developing project communications strategies and plans
  • Experience with organizational change management and change management strategies
  • Verbal and written communication skills in both English and French would be an asset
  • Experience with MS Project or other scheduling tools
  • Plans and schedules project deliverables, goals, and milestones
  • Manages and delivers projects on budget, time and schedule
  • Designs and maintain technical and project documentation
  • Strong organizational, presentation, and customer service skills
  • Willingness to travel if required


About Digital Six:

You might want to work with us if you like the following:

  • A company that balances profit and the common good
  • A group of people who are passionate about our team, our clients, and our families
  • A company focused on embracing the local – and global – community we are part of, fostering pride in our accomplishments and rewarding our hard work
  • A company that values “work-life integration” our objective to enable team members to fully ‘live’ each day
  • A place where people can achieve life goals. This transcends the business of work alone… in the belief that happy, contented people will make more meaningful contributions in their lives to their families, their clients and their colleagues and friends.

To Apply:

Please send your expression of interest clearly indicating the languages, software and platforms you work with to [email protected].

Only applicants considered for interviews will be contacted.

Senior Change Manager

Digital Six Consulting is a different kind of company, and we are proud of that. Our growing team consists of experienced, intelligent and ambitious individuals, who are committed to developing a sphere of positive influence with our clients, and in our community.

We are seeking highly enthusiastic, positive and self-motivated Consultants who care about people and want to be part of a different kind of company. The successful candidate will have had a successful track record as a consulting practitioner and have a reputation as a leader amongst their peers, in their field and in their community.

Immediate Position: Senior Change Manager
Location: St. John’s, NL, Halifax, NS, remote

Digital Six is looking for an experienced individual to fill a Senior Change Management role on project-based and client-facing service engagements. Specifically, qualified candidates should possess qualifications, experience, knowledge and skills to address the following:

Responsibilities (as required by clients):

  • Work with organizations to build knowledge and expertise of change management principles, methodologies, and tools
  • Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change
  • Support leaders in their role as change champions
  • Collaborate and work effectively with individuals and teams to integrate change practices at all levels of the organization
  • Develop and implement a Change Management Strategy and Communication Plan for managing and communicating the change throughout the life of the project
  • Maintain a stakeholder assessment which identifies the individuals and groups affected by the change
  • Ensure the alignment of change management activities with participating stakeholders to smooth the adoption process and contribute to problem solving resulting in successful implementation
  • Ensure that customers and stakeholders are actively engaged in the change, consulted with and communicated to
  • Build consensus among customers and stakeholders on specific changes designed to better meet their needs
  • Be an active and visible coach to stakeholders
  • Work with solution partners to remove barriers to change
  • Report to leadership the status of the communication and change management plans
  • Develop and evolve the change management centre of excellence to support the rollout of future initiatives

Qualifications:

  • Bachelor’s degree in a related field (or equivalent related qualifications).
  • 10+ years’ experience in a Change Lead and/or Management Consultant role, on medium to large transformation projects
  • 8+ years’ demonstrated experience in development of training, communication, and change management programs and plans
  • 8+ years’ experience identifying and assessing change impacts to the organization’s business processes and technology solutions
  • Experience in health care sector, and/or digital health is preferred
  • Project experience in citizen facing applications, interfaces and access to digital health records, or Canada Health Infoway projects is an asset
  • Extensive experience in change management industry standards, best practices and methodologies, with a certification in industry-standard change management methodology and PROSCI, CCMP, CMS, or other certification being preferred
  • Experience in a consulting environment; implementing technology projects
  • Experience working directly with senior management and leaders of the organization
  • Strong presentation and group facilitation skills
  • Strong conflict management, interpersonal and communication skills (written and verbal)
  • Experience managing change in unionized work environment and in the public sector is considered an asset
  • Experience in agile development
  • Willingness to travel

Senior Application Architect

Digital Six Consulting is a different kind of company, and we are proud of that. Our growing team consists of experienced, intelligent and ambitious individuals, who are committed to developing a sphere of positive influence with our clients, and in our community.

We are seeking highly enthusiastic, positive and self-motivated Consultants who care about people and want to be part of a different kind of company. The successful candidate will have had a successful track record as a consulting practitioner and have a reputation as a leader amongst their peers, in their field and in their community.

Immediate Position: Senior Application Architect
Location: St. John’s, NL, Halifax, NS, remote

Digital Six is looking for an experienced individual to fill a Senior Application Architect role on project-based and client-facing service engagements.

Required Experience/Skills:

  • A University degree in Computer Science or a related discipline or certification in Information Technology from a recognized community college.  An equivalent combination of education and experience may be considered.
  • 10 Years of IM/IT Experience of which 8 is in solution design and modeling concepts.
  • Extraordinary portfolio of shipped work demonstrating impactful architecture leadership and exemplary understanding of application architecture and and best practices.
  • Demonstrated experience working with various technology and solution platforms or components is considered an asset.  Describe working knowledge of things such as firewalls, networks, servers, integration, security certificates, etc.
  • Experience designing large-scale systems and applications
  • Experience with one or more of the following CRM/CXM platforms Salesforce, Microsoft Dynamic Qualtrics and/or Oracle is an asset
  • Experience working in and leading collaborative teams, partnering closely with key stakeholders to define use cases and requirements, and working directly with developers, UI/UX designers, and business analysts, and QA in the design, build and implementation of COTS and Custom solutions.
  • Experience working in Agile delivery environments
  • Experience working in public sector would be considered an asset
  • Very strong verbal and written communication skills including presentation, teaching, and coaching
  • A service-oriented attitude is essential
  • Willingness to travel as required

Specifically, qualified candidates should possess experience, knowledge and skills that allow them to execute on the following responsibilities:

  • Define solution architectures and frameworks.
  • Develop and deliver Architecture deliverables.
  • Analyze and evaluate alternative solutions to meet business problems.
  • Lead solution/application implementation planning and execution including the development and execution of detailed architecture design plans.
  • Actively participate in product development sprints, design workshops and brainstorming sessions.


About Digital Six:

You might want to work with us if you like the following:

  • A company that balances profit and the common good
  • A group of people who are passionate about our team, our clients, and our families
  • A company focused on embracing the local – and global – community we are part of, fostering pride in our accomplishments and rewarding our hard work
  • A company that values “work-life integration” our objective to enable team members to fully ‘live’ each day
  • A place where people can achieve life goals. This transcends the business of work alone… in the belief that happy, contented people will make more meaningful contributions in their lives to their families, their clients and their colleagues and friends.

To Apply:

Please send your expression of interest clearly indicating the languages, software and platforms you work with to [email protected].

Senior UI/UX Designer

Digital Six Consulting is a different kind of company, and we are proud of that. Our growing team consists of experienced, intelligent and ambitious individuals, who are committed to developing a sphere of positive influence with our clients, and in our community.

We are seeking highly enthusiastic, positive and self-motivated Consultants who care about people and want to be part of a different kind of company. The successful candidate will have had a successful track record as a consulting practitioner and have a reputation as a leader amongst their peers, in their field and in their community.

Immediate Position: Senior UX/UI Designer
Location: St. John’s, NL, Halifax, NS, remote

Digital Six is looking for an experienced individual to fill a Senior UX/UI Designer role on project-based and client-facing service engagements. Specifically, qualified candidates should possess experience, knowledge and skills that allow them to execute on the following responsibilities:

Required Experience/Skills:

  • Bachelor’s degree in UX design, interaction design, or equivalent professional experience
  • Minimum 5+ years of UX/UI design experience
  • Extraordinary portfolio of shipped work demonstrating impactful UX design leadership and exemplary understanding of user-centered design principles
  • Experience developing UX across different types of devices and screen sizes.
  • Proficiency in a variety of design tools such as wire-framing (Azure, Figma, Sketch) and graphic design (Photoshop, Illustrator).
  • Solid experience in creating wireframes, storyboards, user flows, process flows and sitemaps
  • Demonstrated experience and understanding of user-centered design, user testing methodologies, usability, and accessibility standards and practices (WCAG 2.0, 2.1)
  • Fluency in information architecture
  • Experience designing large-scale systems and applications
  • Experience working in a collaborative team, partnering closely with key stakeholders to define use cases and requirements, and working directly with developers on implementation of your designs.
  • Experience working in Agile delivery environments
  • Experience working in public sector would be considered an asset
  • Very strong verbal and written communication skills including presentation, teaching, and coaching
  • A service-oriented attitude is essential
  • Willingness to travel as required

Specifically, qualified candidates should possess experience, knowledge and skills that allow them to execute on the following responsibilities::

  • Deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience
  • Think critically about user experiences and be able to put yourself in a user’s shoes.
  • Create personas, user journeys and storyboards to support research and understanding.
  • Work closely with the Product team as well as Engineers in creating concepts, designing and building experiences and software products.
  • Define information and UI architectures, developing conceptual diagrams, wireframes, low fidelity prototypes and visual design for the screen.
  • Actively participate in product development sprints, design workshops and brainstorming sessions.


About Digital Six:

You might want to work with us if you like the following:

  • A company that balances profit and the common good
  • A group of people who are passionate about our team, our clients, and our families
  • A company focused on embracing the local – and global – community we are part of, fostering pride in our accomplishments and rewarding our hard work
  • A company that values “work-life integration” our objective to enable team members to fully ‘live’ each day
  • A place where people can achieve life goals. This transcends the business of work alone… in the belief that happy, contented people will make more meaningful contributions in their lives to their families, their clients and their colleagues and friends.

To Apply:

Please send your expression of interest clearly indicating the languages, software and platforms you work with to [email protected].

Only applicants considered for interviews will be contacted.